Privacy Policy

Last updated: May 15, 2024

Cooking Flame Torch ("we," "our," or "us") operates the website https://cookingflametorch.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This includes:

Contact Information: Your name, email address, shipping address, billing address, and phone number.
Payment Information: Details necessary to process your purchases, such as credit card numbers or other payment account information. Please note that we do not directly store full payment card details; this information is securely processed by our third-party payment processors.
Device and Usage Information: Your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and the dates/times of your visits.
Interaction Information: Records of your communications with us, such as customer service inquiries.

2. How We Collect Your Data

We collect personal data through various methods:

Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer support.
Automatically: Through cookies, web beacons, tracking pixels, and similar technologies as you navigate our website.
From Third Parties: We may receive information from third-party service providers, such as payment processors or analytics providers, consistent with their privacy policies.

3. Purpose of Data Collection

We use the collected data for the following purposes:

Order Fulfillment: To process and fulfill your orders, including shipping products and sending order confirmations.
Customer Service: To provide customer support, respond to your inquiries, and manage returns or exchanges.
Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
Analytics and Improvement: To analyze website usage, monitor the effectiveness of our marketing campaigns, and improve our website's functionality and user experience.
Ad Targeting: To deliver targeted advertisements to you on our website and third-party platforms based on your interests and browsing behavior.
Security and Fraud Prevention: To protect our website and customers from fraudulent transactions and unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal data with third-party service providers to perform functions on our behalf:

Payment Processors: Such as Stripe or PayPal, to securely process your payments.
Shipping Carriers: Such as USPS or UPS, to deliver your orders.
Analytics Providers: Such as Google Analytics, to understand how users interact with our website.
Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, and Snapchat, for targeted advertising and marketing campaigns.
Customer Support Platforms: To manage customer inquiries and communications.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: Enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain customer order data for a period of 7 years for tax and accounting purposes. Marketing consent data is retained until you withdraw your consent.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Deletion: You have the right to request that we erase your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Opt-Out: You have the right to opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@cookingflametorch.com.

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us at support@cookingflametorch.com.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@cookingflametorch.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.